This is done via USPS with additional insurance to protect your jewelry.
We also offer even faster overnight shipping for $16.95, which is the best for quick delivery and a trackable package. Your order is shipped overnight AFTER it is created.
Please note that each item in gold and sterling silver takes 1-3 days to create (we personally create each ring in house before it is shipped) before it is shipped out. Platinum items require 7-10 days for production before they are shipped. Most promise jewelry ships out within 48 hours...many next day. Keep in mind we are closed Sunday and Monday, weekend orders usually ship on Tuesday or Wednesday.
If Your Shipping to an Address Other Than the Billing Address
Because if the high fraud orders we receive, any orders shipping to addresses other than the billing address may need to be verified after your purchase. We do apologize for this, but when a person's credit card is used in a fraudulant order, the credit card company does not pay for the loss, the merchant does. When we do catch a fraud order, we contact the local police, file a report with the FBI and the contact original card holder to let them know their card has been compromised.
Is there Sales Tax on my Order?
A 7% sales tax will be applied to orders shipped to Indiana. We are located in Crown Point, IN and are required to pay taxes on anything shipped within the state.
How long will it take for my Shipment to Arrive?
For most sterling silver, 14kt yellow, 14kt white gold and 18kt yellow gold, please allow 1-2 business days (Tues-Sat) for creation before it is shipped. Platinum requires 7-10 days for production. Shipping generally takes 2-5 days with our free insured shipping and 1-2 days for delivery with our overnight shipping depending where you are located and the shipping schedules in your area.
How will my Items be Shipped?
All of our jewelry is shipped via the United States Postal service with additional insurance to protect your jewelry. They will be shipped in our very popular jewelry boxes, a local favorite!
Do you Ship Internationally?
We ship internationally (Canada, United Kingdom & Australia), but there is a $15.00 - $25 charge for shipping (non-overnight) and it can take 7-10 business days to arrive after the item is shipped. Please email or call us at 1-800-348-4499 for shipping destinations. With out-of-country orders, remember there can be large custom's costs (value added tax) to get it into your country that you will be responsible for.
Do you have a Return Policy?
You have 30 days to return your item in the original condition. Returns will not be refunded our original insured shipping cost ($10-20) + gift wrapping (if purchased). We cannot accept returns or cancel orders on platinum or engraved items once those items are ordered on our website.
Do you have a Guarantee?
We offer a 6 month warranty on all craftsmanship.
I Still Have More Questions!
Just give us a call at 1-800-348-4499 and we would be happy to answer them for you.